Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide or that is reasonably necessary to process an order, quote, request, or customer service interaction.

• Contact information: your name, company or business name, phone number, email address, and billing, shipping, or mailing address.
• Account information: customer account details, saved addresses, order history, and account preferences.
• Order and quote information: products requested or purchased, quote details, service requests, shipping information, customer notes, and related preferences.
• Custom product information: names, business names, sign text, logos, artwork, photographs, graphics, design files, printing instructions, and other materials submitted for custom or personalized products.
• Payment and transaction information: information necessary to process purchases and confirm or manage transactions.
• Communications and preferences: information you provide through phone calls, email, text messages, contact forms, social media, or customer service requests, including communication preferences and SMS/text message consent.
• Other information: any additional information you choose to provide.
• Automatically collected information: IP address, browser type, device type, operating system, pages visited, referring website, date and time of website activity, and similar website usage information.

2. How We Use Your Information

• Respond to customer inquiries and requests.
• Prepare and provide quotes.
• Process and manage orders, payments, returns, and shipments.
• Produce customized products, including yard signs, banners, decals, magnetic signs, plaques, and other custom signage.
• Communicate about artwork, proofs, approvals, orders, shipping, delivery, billing, and account matters.
• Provide customer service and maintain customer relationships.
• Maintain customer and business records.
• Improve our products, services, website, and customer experience.
• Help detect fraud, abuse, and security issues.
• Comply with applicable legal, regulatory, accounting, tax, and business requirements.

3. Payment Information

When you make a purchase through SignOutfitters.com, payment information may be processed through third-party payment processors and checkout services.

SS Graphics may receive information necessary to confirm and manage your transaction but may not directly store complete payment card information when payments are processed through third-party providers.

Payment processors handle payment details according to their own privacy policies and security practices.

4. Cookies & Similar Technologies

Our website and online store may use cookies, shopping cart technologies, analytics tools, and similar technologies. Cookies are small files stored on your device that help support website functionality and your shopping experience.

• Operate website features and process online interactions.
• Maintain shopping carts and customer sessions.
• Support account login and checkout.
• Remember certain preferences.
• Understand website usage and monitor site performance.
• Improve our website and services.
• Support analytics, measurement, and advertising tools where applicable.
• Help detect fraud or security issues.

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect shopping carts, checkout, account features, and other website functions.

5. Analytics & Website Measurement

We may use analytics and website measurement tools to understand how visitors find and use SignOutfitters.com.

These tools may use cookies or similar technologies and collect information such as IP address, browser type, device type, operating system, pages visited, referring website, and the date and time of website activity.

This information helps us monitor performance and improve website content, navigation, products, and customer experience.

6. Email Communications

If you provide your email address, we may use email to communicate with you regarding:

• Orders and quotes.
• Artwork, proofs, and production instructions.
• Shipping and delivery.
• Customer service.
• Account or billing matters.
• Other communications related to your relationship with us.

We may also send optional promotional emails, product updates, or special offers if you have chosen to receive them or where otherwise permitted.

You may unsubscribe from optional email communications at any time by following the unsubscribe instructions included in the email or by contacting us directly. We may still send necessary service-related emails about your orders or account.

7. SMS/Text Message Communications

SS Graphics uses SMS/text messaging solely for one-on-one customer care communications with customers who initiate a text message inquiry or request assistance by text.

If you text SS Graphics, we may respond by SMS to answer your question, provide requested information, or continue the customer service conversation you initiated.

SS Graphics does not use SMS/text messaging for unsolicited marketing, promotional campaigns, mass messaging, or automated advertising messages.

• Message frequency varies based on the customer-initiated conversation.
• Message and data rates may apply.
• You may opt out of SMS communications at any time by replying STOP.
• Reply HELP for assistance.

No mobile information, including phone numbers and SMS consent records, will be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.

SMS consent is used only to facilitate direct one-on-one communication between SS Graphics and the customer. The information-sharing provisions elsewhere in this policy do not authorize sharing mobile information or SMS consent for marketing or promotional purposes.

8. Information Sharing

SS Graphics does not sell or rent your personal information to third parties for marketing or promotional purposes.

We may share information:

• With your consent.
• With trusted service providers: companies assisting with website hosting, payment processing, shipping, customer communications, security, analytics, or other necessary business operations.
• With production and fulfillment partners: companies that help produce, customize, or fulfill products you request or order.
• When required by law or legal process: including responding to lawful requests.
• To protect our business and others: when reasonably necessary to protect our rights, customers, employees, or business operations.

Mobile information and SMS consent remain subject to the marketing and promotional sharing restrictions in Section 7.

9. Customer Artwork & Personalization Details

Customers may provide artwork, photographs, logos, graphics, names, business names, sign text, printing instructions, or other content for customized products.

We may use this information as necessary to:

• Prepare proofs.
• Produce requested products.
• Communicate regarding an order.
• Maintain records of completed orders.
• Reproduce previously ordered materials when requested.

Submitted content may be reviewed by our team or shared with trusted production partners when needed to complete your order.

Customers are responsible for ensuring they have the appropriate rights or permissions to submit and use artwork, logos, photographs, trademarks, or other materials provided to SS Graphics.

10. Data Retention

We retain personal information only as long as reasonably necessary to:

• Complete orders and provide requested services.
• Maintain customer relationships.
• Maintain customer and business records.
• Support order history and requested reorders.
• Resolve disputes or customer service matters.
• Comply with legal, accounting, tax, and regulatory obligations.

Order-related artwork, personalization details, and customer communications may be retained for these purposes.

11. Data Protection & Security

We take reasonable physical, electronic, and administrative measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic communication, internet transmission, storage, email, or SMS/text messaging is completely secure. We cannot guarantee absolute security.

Customers should avoid transmitting highly sensitive personal or financial information through unsecured communication methods, including ordinary email or text messages.

12. Your Choices

• Update certain account information by logging into My Account or contacting us directly.
• Opt out of optional email communications using the unsubscribe instructions or by contacting us.
• Withdraw SMS/text messaging consent at any time by replying STOP.
• Control or disable cookies through your browser settings.
• Contact us with questions about how your personal information is used or to update communication preferences.

13. Your Privacy Rights

Subject to applicable law and depending on where you live, you may have the right to:

• Request access to your personal information.
• Request corrections or updates.
• Request deletion of certain personal information.
• Request portability where applicable.
• Request certain limits on use or sharing where applicable.
• Opt out of optional communications.
• Withdraw SMS/text messaging consent.
• Ask questions about how your information is used.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

14. Third-Party Websites & Services

Our website may contain links to affiliated stores, payment processors, shipping providers, social media platforms, or other third-party websites and services.

Third-party websites maintain their own privacy policies and practices. SS Graphics is not responsible for the privacy practices, security, or content of third-party websites it does not control.

We encourage you to review the privacy policies of websites and services that collect your personal information.

15. Children’s Privacy

SignOutfitters.com is intended for use by adults. We do not knowingly collect personal information from children under the age of 18.

If we learn that we have collected personal information from a child under 18, we will delete it as soon as reasonably possible.

16. Changes to This Privacy Policy

SS Graphics may update this Privacy Policy periodically to reflect changes in our services, websites, business practices, or applicable laws.

Updates will be posted on this page and the SS Graphics website with an updated effective date. For material changes, we may also provide notice by email, website notice, or another appropriate method.